Frequently Asked Questions
We’ve compiled answers to some of the most common questions to help you have the best experience shopping with DJ Collectibles.
1. How do I place an order?
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Simply browse our products, add your items to the cart, and complete the checkout process.
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You will receive an order confirmation email once your purchase is successfully processed.
2. Do you offer pre-orders?
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Yes! Pre-orders are available for upcoming releases and limited-edition items.
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Payment is required at the time of pre-order, and you’ll receive an estimated shipping date.
3. What payment methods do you accept?
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We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
4. Can I cancel or modify my order?
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Orders can be modified or canceled within 24 hours of placement if they have not yet been processed or shipped.
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Pre-orders can be canceled or modified before shipment. Contact us immediately to request changes.
5. How long will it take to receive my order?
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Standard Shipping (U.S.): 5–7 business days
6. What is your return and refund policy?
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Returns are accepted within 30 days of receiving your order, provided items are unopened and in original condition.
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Opened trading card packs, hobby boxes, and collectibles with broken seals cannot be returned.
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Refunds are issued to the original payment method once the return is approved.
7. Do you ship internationally?
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No, we don't ship worldwide.
8. How can I contact customer support?
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For any questions, concerns, or assistance:
📧 Email: laurentemilemarcelc@gmail.com
📞 Phone: +1 (602) 299-8022
📍 Address: 4326 W Bell Rd Suite 7, Glendale, AZ 85308, United States
9. Are your products guaranteed to be authentic?
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Absolutely! Every item sold by DJ Collectibles is carefully sourced and verified to ensure authenticity and quality.